Returns & Refunds policy

At The Olive Tree: A Past & Present Market Place, we take great care in selecting and inspecting every item we offer. Our inventory includes antiques, collectibles, pre-owned goods, and one-of-a-kind pieces. Because many items are unique or irreplaceable, all sales are final, and we are unable to accept returns or exchanges.

We strive to accurately describe and photograph each item to ensure transparency regarding condition, features, and any notable imperfections.

We encourage customers to contact us with any questions prior to purchasing—we are always happy to provide additional details to support your decision.

Should an item arrive with a condition concern that significantly differs from the description provided, please contact us within 48 hours. While returns are not accepted, we will review any concerns on a case-by-case

basis to ensure fairness and uphold our commitment to integrity.

This policy reflects our mission as a Veteran-owned family business built in honor of our daughter, Olivia, whose memory inspires us to operate with honesty, compassion, and care.

Shipping section

SHIPPING

Lightweight Items (0–1 lb)

Shipped via USPS Ground Advantage. Handling time: 1 business day. Applies to trading cards, small accessories, belts, and similar lightweight items. A combined-shipping discount is automatically applied for additional items in the same order.

Standard Items (1–4 lb)

Shipped via the most cost-effective and reliable carrier (USPS, UPS, or FedEx), selected at time of shipment. Handling time: 1 business day. Applies to shoes, clothing, camping gear, and mid-size household goods.

Combined-shipping discounts apply for multi-item orders.

Heavy or Oversized Items

Local pickup only, due to size, weight, or shipping cost. Handling time:1 business day. Applies to tools, garage equipment, car parts, and large antiques. Pickup is coordinated after purchase.

FAQ section

Do you accept returns?

No. All sales are final due to the unique and pre-owned nature of our items.

Why can't returns be accepted?

Most of our products are one-of-a-kind, vintage, collectible, or gently used. Once sold, they cannot be replaced in the same condition.

What if the item arrives damaged or not as described?

Contact us within 48 hours. While returns are not accepted, we review concerns compassionately to ensure fairness.

Do you inspect items before listing them?

Yes. All items are inspected and, when appropriate, gently cleaned or refreshed before being offered for sale.

What if an item is lost in shipping?

If tracking shows a delivery issue, contact us and we'll help initiate a carrier investigation.

You can inform us of your decision by e-mail info@theolivetreeppmarketplace.com

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@theolivetreeppmarketplace.com